NESPRESSO Reviews

I bought my Nespresso Inissia machine (which is very similiar to the Nespresso citzi origalline machine) back in 2016 and she still hasn't missed a beat. I take care of my machine using only good water and descaling it regularly. The espresso or lungo shots are still robust and slathered in rich espresso crema just like the day I bought it.
I have recommended Nespresso machines and coffee to tons of my friends and family and EVERYONE who has purchased a machine has not been disappointed.
Favorite all time Nespresso flavor is still "Snowball". I just ordered a bundle of COCONUT FLAVOR OVER ICE - LIMITED EDITION sleeves a few minutes ago and my mouth is already watering.
I have been a sous chef most of my adult life and I have been drinking high end espressos since the 90's and Nespresso is an affordable espresso option for the home user. Buy one!

Having only had my VertuoPlus for 6 months I now find that it no longer works. It shakes violently and makes a horrendous noise when making coffee before giving a solid red light.

I have had it collected once already and all that the authorised repair centre "Staffords" did was clean it and test for electrical safety. It was returned several days after being collected and on the first use had exactly the same problem. I now have arranged for a second collection for repair which hopefully will fix the problem. Something which I will have to wait and see about. I am currently not overly impressed with something that is only 6 months old and still under warranty. Surely a simple replacement machine would be better than pretending to fix it.

Missing parts. Called customer service on hold for over an hour. Rude and incompetent. Asked to speak to manager they gave me two telephone numbers to reach manager. When I called - both numbers are out of service. Do not buy these products for your own sake.

Bought the nespresso virtue, loved the coffee and all the options. 6 months goes by and the light turns blue? Call in, they try trouble shooting to no avail. "Mail it to us and we will see what we can do" great! 7 weeks goes by, no call or update. Today I am told they can't fix it. They provide me with 2 options. 1. $40 off a new machine or 2. Buy 35 sleeves of coffee and they will give me the machine for $40. Unbelievable! Nesspresso is joke. Maybe I can send back my last order of coffee that I can't drink now and exchange for a new lemon. Worst customer experience I have had in a long time. Avoid this company.

I have 2 Nespresso machines (we travel). Love the different coffee flavours. The milk frother of my newest one started burning the milk after only 4 months. Older one still works fine. When I contacted them they put me through to "service". After 48 minutes trying to understand someone who could hardly speak English he told me I had to put ice cubes in the frother after each use to cool it down? The older frother works fine! WTF! 2 machines ($500.00) and over $1000 a year on pods and this is their answer. Not "I'm sorry, it must be defective so we will ship you a new one". Definitely changing to a new coffee maker. This company sucks!

Worst customer service. Have been calling them for 3 days about a missing order and apparently "all their systems are down" and they can help locate or refund my order.

Would not buy again, I like my coffee and saw the machines had problems at times but I got one anyway because I saw on YouTube they sent out replacements if a problem (NOT TRUE) Well mine is leaking and they want me to mail them the machine. Waite 3-5 days to receive a shipping box and another 2 weeks to get it back after repair. No loaner machine and I even offered to pay for a new machine if I could get a little discount with the leaky machine sent back. All answers were no. So this Machine is going in the trash and I am moving to a different brand of coffee machine. PS - I do not do reviews but this company is a major let down.

THere are a number of issues with profiles and being able to update reoccuring orders - ive had to reach out to them everytime i have to update the date. They dont make it easy. The only way to contact a rep is by calling (who has time for that anymore!?) or online chat. And the online chat is painstakingly slow. And also mostly has the ability to not resolve issues. So there is no email support. Its disappointing that Nespresso create barriers for their clients to get help. Overall the customer satisfaction level is incredibly low!

Very slow, hopefully, you won't need them ever. They seem to be high, drunk, or both! Something happened to my online account it took 1 hr to get it fixed. I could have saved time by buying on Amazon or just going to the dam store, even better getting another freaking machine from another brand.

This company deserves minus 1 star - but unfortunately sitejabber's ratings don't go that low. Anyway….
Emailed the UK Chief Exec (Guillaume Cherneau) directly to ask him to listen to the 27 minute call I had to get a refund…
Needless to say he passed my email on to the Customer Relations Team - after I had specifically asked him to listen to my recorded call.
It's quite evident to me that he views customer service as someone else's responsibility and not his…
Every time I have phoned Nespresso it has been a nightmare - never mind that they seem to think they are a bank - evidenced by the completely over the top security checks. And when you have, eventually, remembered the necessary details the front line staff can't help you!
As for the website and app - it's style over substance every time - 'use-ability' is dreadful.
Sorry Nespresso - you've had several chances to get things right for me and you have failed, miserably, every time.
The Vertuo is going straight on to eBay today - I'll get some money back and won't have to pay £400 a year for coffee (!)
Amazing that they can afford to hire Mr Clooney for their tv ads but can't equip their staff or 'managers' with email. No, seriously, they can't email a customer…. In 2022!
Avoid.

I'm stuck with one of their machines, so I have to buy coffee from them. We just bought a real espresso machine, and it makes much better coffee, but it's a bit harder to use.

The Nespresso website is a disaster -- in part because it doesn't let people comment or send email to Nespresso, so they never learn what's wrong with it.

Telephoning Nespresso is a nightmare. The clerks mostly have weird accents and they insist on reading long scripts that waste the time of the customer.

BEWARE N'Espresso. I would have never bought this machine had I known how awful customer service was in trying to track down my order that is 'in progress' for shipping'.

Lousy customer service. The Customer Service 'Manager' would not even give me the name of the N'Espresso Canada CEO, told me to Google it myself, she was too busy.

Another business that is doomed t fail by its own Customer Service!

Customer service was wonderful; after sending my machine in to be repaired once and still having the same issue, I called again and they made it right by sending me a new machine. A pleasant experience with reasonable people who genuinely seem like they just want to help resolve the issue! I can't complain at all!

Didn't receive my coffee so needed a re-order. Waiting on it now. Needed to make an amendment to the order but they said they couldn't but they'd add it to my next order. They told me to wait 30 minutes for it to show up on my account. I waited over an hour and it never did - and customer service kept insisting it was on my account even though I didn't see it. They can't make simple concessions and these greedy pigs make it so difficult for the customer over small issues. I will very much limit my re-orders and hope others don't buy a machine from them to begin with. The worst of the worst in customer service.

I recently a few months now bought a Nesspresso Vertuo Line machine. I absolutely love it! The coffee is superb compared to other brands. My machine works perfectly and heats up so fast. Price was right. I am also loving their espresso and coffee selections. They also offer so many recipes to choose from, I have not been to a Starbucks since i bought the machine.